Contact Us

We do everything we can to take care of our customers. If there is anything wrong with your order or with your parts, please let us know. Please also understand that by making your purchase, you have agreed to the terms and conditions stated below.

DOMESTIC ORDERS: By making your purchase, you are agreeing to purchase postage from a third party shipping company separate from VF Designs (USPS or UPS). Our handling time is 1-2 business days, and the shipping time varies based on the shipping method selected. VF Designs is not responsible for delays or errors caused by any shipping service or outage. Once the item is shipped and the tracking information has been provided, please contact the shipping provider if any issues arise with the delivery of your package. If a wrong address is provided by the customer, we will only grant a refund once the package is returned to us. UPS Orders can not ship to a PO Box address. If UPS is selected and the address entered is a PO Box, your order will automatically be changed to USPS. Shipping costs will not be refunded if an order is lost or delayed due to an error caused by the delivery service or the customer. VF Designs does not guarantee delivery time frames. If a delivery is made outside of the estimated time frame, or the tracking information shows delivered but you cannot find the item on your property, you must contact the shipping service for further information. No refund will be given for shipping delays or lost items. It is your responsibility to check the legality of these parts in your state. Please check your local DOT laws before purchasing.

INTERNATIONAL ORDERS: We are not responsible for customs delays, carrier delays, or import fees. By placing your order you are accepting the risks associated with an international purchase. Delivery times are estimations only. DELAYS MAY OCCUR. This is not something we can predict or control. It is your responsibility, and your responsibility only, to look into possible causes of delays once the item is in transit to you. We will not refund shipping costs due to transit delays. No refund will be given for shipping delays or lost items. Please note that all charges are in US Dollars. We are required by law to report accurate information on customs forms. We will not mark as "gift."

NOTE: ALL OF OUR ITEMS ARE DESIGNED FOR U.S. SPORT BIKES. ALTHOUGH MOST OF OUR PARTS WORK INTERNATIONALLY, IT IS YOUR RESPONSIBILITY TO ENSURE THESE PARTS WILL WORK WITH YOUR BIKE AND COMPLY WITH LOCAL LAWS. LED FLASHER RELAYS VARY SIGNIFICANTLY ON INTERNATIONAL SPORT BIKES. PLEASE BE SURE THAT THE PLUG CONFIGURATION ON YOUR BIKE MATCHES WHAT IS SHOWN IN THE PHOTOS ON OUR WEBSITE.Additional shipping charges may apply for larger international orders.

FRAUD SCREENING: We generally ship all orders within 1-2 business days however, VF Designs reserves the right to hold or cancel an order if fraudulent payment activity is suspected. Any shipment delays resulting from a hold is not grounds for shipping refunds, additional return time, or any other credits or exceptions. If your order is cancelled, a full refund will be issued to your original payment method.

CANCELLATIONS:

By customer request: Orders can be cancelled by customers so long as they have not been shipped. You must send a cancellation request to support@vfdesigns.com 

By VF Designs: 

• We reserve the right to refuse service (including the cancellation of an order) to anyone, at any time, for any reason. Refunds to an original payment method will be applied where applicable.
• We will cancel orders that are intended to be delivered to a shipment forwarding company, as well as hotels, motels, and other temporary locations. A full refund to the original payment method will be provided in this event.

RETURNS AND EXCHANGES: We will accept returns up to 30 days after the date of purchase. Please check that your order is complete and all items are working properly within 30 days. There will be no returns, or missing item replacements outside of this 30 day window. Please fill out the return request form which can be found under the Contact Us.  All items must be returned in original condition and packaging including any hardware and instruction sheets. The buyer is responsible for return shipping costs. Original shipping costs will not be refunded, even if free shipping was received, and there may be a restocking fee on certain items to cover the costs associated with processing the return. An item returned in a perfectly new, unopened condition, and that complies with our other return policies, will not be charged a restocking fee. Typical returns with items that have been opened, installed without damage, but returned nonetheless may incur a small restocking fee (typically around 10% of the item's value). A higher restocking fee may apply if the item is returned damaged in any way, or if any pieces are missing. If your return falls under any of these conditions where a restocking fee is valid, do not expect it to be waived under any circumstances. If a wrong item is received, we will rectify the situation at no cost to you. 

• Your refund will be based on the amount you paid for the returned item.
• If a discount was applied to your original order, this will be taken into account.
• If you paid for shipping on your original order, this expense will not be refunded to you.
• If you received free shipping on your original order, your refund will be lessened by the cost incurred by VF Designs to ship your item to you originally.
• A restocking fee will be applied to your refund amount if one applies to your return.

WARRANTY: VF Designs warranties all of its items against manufacturer defects up to 90 days after the date of purchase. Please fill out the return request form which can be found under the Contact us Once the part is returned to us, it will be tested and either repaired or replaced. If the issue is caused by installation error or product modification (over tightening, severed wires, cut plugs, etc.), we will do our best to repair the item for you, but replacements will only be issued if a manufacturer defect is detected. You will be responsible for sending the item to us and we will ship it back to you. For products made by another manufacturer, VF Designs does not express or imply any coverage beyond the manufacturer's stated warranty, if any.

PRODUCTS ARE DESIGNED FOR STOCK MOTORCYCLES: VF Designs designs and verifies fitment of aftermarket parts for stock (unmodified) motorcycles ONLY. Any motorcycle that has been modified and experiences installation, fitment, and/or product functionality issues related to modifications outside of the VF Designs component(s) will not qualify for warranty support.

COUPON CODES AND DISCOUNTS: Coupon codes must be entered into the coupon code field at the time of checkout with the exception of our return customer code, which is entered into the notes field along with your previous order number. PLEASE NOTE THAT ONCE YOUR ORDER SHIPS, NO DISCOUNTS CAN BE APPLIED. Special discounts including holiday sales and free shipping promotions, cannot be applied retroactively. Please note there are NO retroactive discounts on special bundles. The discount is only received when the bundle is purchased as a whole. There are also no substitutions. Discounts cannot be combined. Coupon codes and discounts are only valid on VF Designs products. Please read specific ads for details and follow instructions for coupons and discounts to avoid disruption of your order.

PRODUCT LEGALITY FOR PUBLIC ROADWAY USE: Unless explicitly stated otherwise in a particular product's listing, products developed under the VF Designs brand are not legally certified for public roadway use and should be used in off-road conditions. They do not have DOT certification, nor any other certificates for public roadway use (in the USA and internationally). Certain products may not comply with emission regulations and other laws beyond signalling, safety, visibility, etc. VF Designs is not responsible for any damages, tickets, or actions taken against you through the use of these products on regulated roadways. Products developed by other brands and sold on our store are not guaranteed for legality by VF Designs. The manufacturers of those products will specify whether or not their products comply with certain laws and regulations.